Privacy Policy

1. Who We Are (Data Controller)

This website and the coliving services are operated by:

• Company Name: The Blank Page
• Legal Form: SAS
• SIRET: 944153477
• Email: coliving@theblankpage.fr

We are the data controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

2. Scope of This Policy

This Privacy Policy applies to all personal data collected when you:

• Visit our website
• Make or request a booking
• Communicate with us (email, phone, messaging)
• Stay at our coliving space
• Use any of our related services

3. Personal Data We Collect

We only collect personal data that is necessary for operating our services.

3.1 Identity Data

• First and last name
• Date of birth
• Nationality
• Identification details (only when legally required)

3.2 Contact Data

• Email address
• Phone number
• Postal address

3.3 Booking & Stay Data

• Reservation details (dates, room type)
• Stay preferences or special requests
• Check-in and check-out information

3.4 Payment Data

Payments are processed securely via third-party payment service providers, including Stripe Payments Europe Ltd. We do not store full payment card details. All payment data is processed directly by our payment providers in compliance with PCI-DSS security standards. We may process and store:

• Payment status (paid / pending / failed)
• Transaction reference IDs
• Amounts paid and outstanding balances
• Billing details (name, address, invoice information)
• Payment schedule information (e.g. deposit and remaining balance)

In case of split payments (e.g. deposit and remaining balance), we store booking-related payment status to manage the contractual payment process.

3.5 Communication Data

• Emails and messages you send us
• Customer support interactions

3.6 Technical Data

When you use our website, we may collect technical data such as:

• IP address
• Browser type and version
• Device information
• Pages visited and usage data

4. Legal Bases for Processing

We process your personal data under the following legal bases:

• Contractual necessity: to manage bookings and provide accommodation. This includes the management of split or deferred payment arrangements linked to bookings.
• Legal obligation: including French hospitality and accounting requirements
• Legitimate interests: such as security, fraud prevention, and service improvement
• Consent: for marketing communications, joining the waiting list, and non-essential cookies

You may withdraw your consent at any time.

5. How We Use Your Data

We use your data to:

• Manage reservations and provide accommodation services
• Communicate with you before, during, and after your stay
• Process payments and invoices
• Comply with legal obligations
• Improve our website and services
• Send updates or offers (only if you have consented)
• Ensure safety and proper functioning of our coliving space

6. Data Recipients

We may share your personal data only when necessary.

6.1 Service Providers

We use trusted third-party service providers acting as data processors, including Stripe Payments Europe Ltd. for payment processing, as well as hosting, communication, and booking-related service providers. These providers process personal data only on our instructions and are contractually bound by GDPR-compliant data processing agreements.

6.2 Third-Party Booking Platforms

If you make a reservation through a third-party platform, your personal data may also be processed by that platform as an independent data controller.

6.3 Payment Processing & Split Payments

For certain bookings, we may offer split payment arrangements (e.g. 50% deposit at the time of booking and 50% remaining balance prior to or upon check-in). In such cases, we store the necessary payment scheduling information (amounts, due dates, and payment status) to manage the contractual booking relationship. Where permitted and necessary, we may use saved payment methods via our payment provider (Stripe) to facilitate the collection of outstanding balances. Any such processing is carried out in accordance with applicable legal bases, including contractual necessity and user consent where required.

6.4 Public Authorities

We may disclose personal data if required by law or regulatory authorities in France (e.g. tax or police authorities).

7. International Data Transfers

Some of our service providers, including Stripe Payments Europe Ltd., may process personal data outside the European Economic Area (EEA). Where this occurs, appropriate safeguards such as Standard Contractual Clauses (SCCs) are implemented to ensure adequate data protection in accordance with GDPR.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to comply with legal, accounting, or regulatory obligations. Booking and billing data are retained for the duration required under applicable tax obligations.

9. Your Rights

Under GDPR, you have the right to access, rectification, erasure, restriction of processing, objection, and data portability. You also have the right to withdraw consent at any time.

To exercise your rights, please contact us at: coliving@theblankpage.fr

You also have the right to lodge a complaint with the French supervisory authority: CNIL.

10. Data Security

We implement appropriate technical and organisational measures, including secure systems and encrypted communications, to protect personal data against unauthorised access or loss.

11. Cookies

Our website uses strictly necessary, analytics, and marketing cookies. You can manage or withdraw your preferences at any time via our cookie banner.

12. Community & Shared Living Environment

As a coliving space, we may facilitate optional community interactions. Any sharing of personal information within the community is voluntary and based on your explicit consent.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact

For any questions about this Privacy Policy or your personal data:

• Email: coliving@theblankpage.fr